Customer Service

We only processdata that we need for (improving) our services and handle the information wehave collected about you and your use of our services with care. We never makeyour data available to third parties for commercial purposes. This privacypolicy applies to the use of the website and the services provided by thewebshop.

The starting datefor the validity of these conditions is 29/08/2022, with the publication of anew version the validity of all previous versions expires. This privacy policydescribes what information about you is collected by us, what this information isused for and with whom and under what conditions this information may be sharedwith third parties. We also explain to you how we store your data and how weprotect your data against misuse and what rights you have with regard to thepersonal data you provide to us. If you have any questions about our privacypolicy, please contact our privacy contact person, whose contact details can befound at the end of our privacy policy.

About dataprocessing

Below you canread how we process your data, where we store it, which security techniques weuse and for whom the data is visible.

Online storesoftware Mijndomein

Our online storewas developed with software from Mijndomein. Personal data that you makeavailable to us for the benefit of our services will be shared with this party.Mijndomein has access to your data to provide us with (technical) support, theywill never use your data for any other purpose. Mijndomein is obliged to takeappropriate security measures based on the agreement we have concluded withthem. Mijndomein uses cookies to collect technical information regarding youruse of the software, no personal data is collected and/or stored.

Purpose of dataprocessing

We use your dataexclusively for the purpose of our services. This means that the purpose of theprocessing is always directly related to the assignment you provide. We do notuse your data for (targeted) marketing. If you share data with us and we use thisdata to contact you at a later time - other than at your request - we will askyou for explicit permission to do so. Your data will not be shared with thirdparties, other than to comply with accounting and other administrativeobligations. These third parties are all bound to confidentiality on the basisof the agreement between them and us or an oath or legal obligation.

Automaticallycollected data

Data collectedautomatically by our website is processed with the aim of further improving ourservices. This data (for example your IP address, web browser and operatingsystem) is not personal data.

Cooperation intax and criminal investigations

In appropriatecases, the webshop may be required by law to share your data in connection withgovernment tax or criminal investigations. In such a case we are forced toshare your data, but we will oppose this within the possibilities offered bythe law.

Retention periods

We keep your dataas long as you are our client. This means that we keep your customer profileuntil you indicate that you no longer wish to use our services. If you informus of this, we will also regard this as a request to be forgotten. Based onapplicable administrative obligations, we must keep invoices with your(personal) data, so we will keep this data for as long as the applicable periodruns. However, employees no longer have access to your client profile anddocuments that we have produced in response to your assignment.

Your rights

Under applicableDutch and European legislation, you as a data subject have certain rights withregard to the personal data processed by or on behalf of us. We explain belowwhat these rights are and how you can invoke these rights. In principle, toprevent misuse, we only send copies and copies of your data to your emailaddress already known to us. In the event that you wish to receive the data ata different e-mail address or, for example, by post, we will ask you toidentify yourself. We keep an administration of completed requests, in the caseof a request to be forgotten we administer anonymized data. You will receiveall copies and copies of data in the machine-readable data format that we usewithin our systems. You have the right to file a complaint with the Dutch DataProtection Authority at any time if you suspect that we are using your personaldata incorrectly.

Right ofinspection

You always havethe right to inspect the data that we process or have processed that relates toyour person or can be traced back to you. You can make a request to this effectto our contact person for privacy matters. You will then receive a response toyour request within 30 days. If your request is granted, we will send you acopy of all data at the e-mail address known to us, with an overview of theprocessors who have this data, stating the category under which we have storedthis data.

Right ofrectification

You always havethe right to have the data that we process or have processed that relates toyour person or can be traced back to you amended. You can make a request tothis effect to our contact person for privacy matters. You will then receive aresponse to your request within 30 days. If your request is granted, we willsend you the email address known to us

a confirmationthat the data has been adjusted.

Right torestriction of processing

You always havethe right to limit the data that we process that relates to your person or thatcan be traced back to you. You can make a request to this effect to our contactperson for privacy matters. You will then receive a response to your request within30 days. If your request is granted, we will send you a confirmation to thee-mail address known to us that the data will no longer be processed until youcancel the restriction.

Right toportability

You always havethe right to have the data that we process or have processed that relates toyour person or can be traced back to you, processed by another party. You canmake a request to this effect to our contact person for privacy matters. Youwill then receive a response to your request within 30 days. If your request isgranted, we will send you copies or copies of all data about you that we haveprocessed or that has been processed on our behalf by other processors or thirdparties at the e-mail address known to us. In all likelihood, we can no longercontinue the service in such a case, because the secure linking of data filescan no longer be guaranteed.

Right to objectand other rights

Whereappropriate, you have the right to object to the processing of your personaldata by or on behalf of the webshop. If you object, we will immediately stopdata processing pending handling of your objection. If your objection iswell-founded, we will make copies and/or copies of data that we process or haveprocessed available to you and then permanently discontinue the processing. Youalso have the right not to be subject to automated individual decision-makingor profiling. We do not process your data in such a way that this rightapplies. If you believe that this is the case, please contact our contactperson for privacy matters.

Cookies

Third-partycookies In the event that third-party software solutions use cookies, this isstated in this privacy statement.

Changes to theprivacy policy

We reserve theright to change our privacy policy at any time. However, you will always findthe most recent version on this page. If the new privacy policy hasconsequences for the way in which we process already collected data relating toyou, we will inform you by e-mail.